What courier do you use for deliveries?
We use QExpress to send most of our local orders. ByGioria reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
I haven’t received a dispatch email/email confirmation?
An automated email will be sent to the given email address when your order is dispatched. Please check all folders including your junk folder as it will come from a noreply email address. To ensure emails reach you, add the domain ByGioria.com to your safe senders list.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. Our courier will inform you of the status of your order.
What payment modes do you accept?
ByGioria accepts credit card payments and FAST trasnfers. (UEN: 202114460K)
Which credit cards do you accept?
We currently accept the following credit cards on ByGioria.com – Mastercard, VISA, Visa Debit and FAST transfers.
How do I apply a promotional code?
You can add a valid promotion code upon checkout.
How do I check if an item is in stock?
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +44 (0) 203 788 7842.
How do I know if my order was placed successfully?
You will receive an automated email to confirm that your order has been received, and is being processed. You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
Will an out of stock item be restocked?
Do leave us an email for designs you would like restocked.
Where is my order?
Most of our deliveries are sent via QExpress and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account.
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us at sales@ByGioria.com
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please email us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
Why am I missing an item in my delivery?
We’re sorry there’s an item missing from your order. We may have sent your items in a separate parcel so do check your email to see if there are other dispatch emails sent.
The item you ordered may have been out of stock. Please check your email folders to see if you have received a notification on this.
If you have a missing item from your order, please let us know within 14 days upon receipt of your order and we will look into it.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this.
Can I return/exchange a sale or discounted item?
No, we only accept returns/exchanges for regular-priced items.
How long is the return/exchange window period?
14 working days from the date of shipping confirmation email sent.
Can I receive cash refunds for my returned item?
No, we do not provide cash refunds.
We only provide store credit refunds that do not have an expiry date.
What form of postage should I use for the return/exchange
Registered / traceable postage (we will not be liable for any lost mails in transit; for example: normal mail)
Who bears the cost of returning the item/postage costs?
Customers will bear the postage for return/exchange.
Can I still return my item even though the tag has been removed?
Items without tags and not in their original clear packaging are not eligible for returns/exchange.
Only items in their original packaging will be accepted and eligible for return. The items should be unworn, unwashed, with all clothing tags intact.
I have received a defective/incorrect item. How do I get a replacement?
Please accept our sincere apology if you have received an item with a manufacture defect or an item that was wrongly sent to you. For defective/incorrect items, please email us at email@example.com within 7 working days upon dispatch.
The replacement piece in the same size/colour will be exchanged, and any postage costs incurred in the process will be borne by us.
What happens if there are no replacement for my defective/incorrect item?
In the event where the replacement item is unavailable, store credits of an equivalent value to the defective item/ incorrect item will be issued to you. Cash refunds will not be provided.
The incorrect items will have to be in their original packaging, unworn, unwashed, with all tags intact to be eligible for return.